Contact us
The most common questions — sizing, delivery times, personalisation — are answered fastest on WhatsApp. We reply within 24 hours on working days.
The quickest way to reach us. Send photos, sketches, or just ask a question before ordering.
Our WhatsApp number will appear here shortly.
Email and phone
For written enquiries, questions about an existing order, or a cancellation request — these are our official customer service details.
yakov.netafim55@gmail.com
053-569-2424
נטפים 55 בע״מ · Company no. 510989064
The showroom
30 Beit HaDfus St., Sapir Center
Jerusalem
Come and see the pieces for yourself, try ring sizes, and collect orders. It's worth arranging a time on WhatsApp so you know we'll be at the studio.
Open in Google Maps →Custom orders
Want a piece made specially for you? We have a page explaining exactly how the process works, how long it takes and what the price covers.
Go to custom design →Delivery and cancellations
Delivery times, shipping costs and cancellation terms — as set out in the binding documents.
Read the delivery policy →